Two Questions / Auto Attendant & Headset for Console

[Cabarrus]

1 - We are looking for a wireless headset for a IP Console 5550 , does Mitel make one or do we have to get one from Plantronics? Does it offer the ability to pickup phone calls hands free, i.e. operator is away from her desk. I know a handset lifter wouldnt do any good, since the phone doesnt utilize a onhook ( i hope that is what it is called ) button.

2 - with the embedded voicemail on the 3300, is it possible to setup a voicemail where we can give option 0 for something option 5 for something then it goes to a voicemail box? I tested it and it wants to repeat the initial greeting 3 times before it will route the call to a voicemail.

Any help would be much appreciated..

thanks!

 

[kwbMitel]

Answer 1 - Headset yes, remote answer no.

Answer 2 - Try using Single digit mailboxes. The Menu Node you are using does not require 3 repeats. Something is set up incorrectly.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Cabarrus]

thanks for the quick response!

So for #1, even though its wireless, they still have to remain in the vicinity of the console to "answer" the call?

#2 - can you give me a little more specifics?

thanks

 

[kwbMitel]

Answer 1 - The 5550 console is designed for direct input. There is no means by which it can be managed remotely.

Answer 2 - you can have a mailbox 5 as a transfer only mailbox. The extension associated with mailbox 5 can be any valid DN on the system. Callers dialing 5 will be transfered to the assoc. ext. If you have multidigit mailboxes starting with the same digit (5XX) there will be a 3 second delay before transfer. No conflicts, no delays.
You can log into mailbox 5 and record the name so that the system will say "You are being transfered to... Recorded Name"

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

When there's a will, there's a way.

Set up a conventional instrument, like a 5330 with the headset and make the 5330 the night answer point for Night-1 (the default night mode if the console crashes). Then when the attendant needs to step away, put the console in Night-1 and use the headset.

 

[kwbMitel]

MIMB - Yes, other devices are capable, this I don't deny.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.