Two analog cards reporting as "Board Not Inserted"

[Simplysmith]

Hi all,

I have a trouble im currently working on where 2 analog cards have decided they are not working as the should. I have done system resets, I have reseated the cards and have the same errors. I have attached the logs. anyone with any insight on why im getting this issue would be apprechaited.

01A0802 AN-LN-PT y 301 WARNING OUT 01/17/19:23 00/00/00:00
01A0803 AN-LN-PT y 302 WARNING OUT 01/17/19:23 00/00/00:00
01A0804 AN-LN-PT y 303 WARNING OUT 01/17/19:23 00/00/00:00
01A0805 AN-LN-PT y 304 WARNING OUT 01/17/19:23 00/00/00:00
01A0806 AN-LN-PT y 305 WARNING OUT 01/17/19:23 00/00/00:00
01A0807 AN-LN-PT y 306 WARNING OUT 01/17/19:23 00/00/00:00
01A0808 AN-LN-PT y 307 WARNING OUT 01/17/19:23 00/00/00:00
01A0809 AN-LN-PT y 308 WARNING OUT 01/17/19:23 00/00/00:00
01A0810 AN-LN-PT y 309 WARNING OUT 01/17/19:23 00/00/00:00
01A0811 AN-LN-PT y 310 WARNING OUT 01/17/19:23 00/00/00:00
01A0812 AN-LN-PT y 311 WARNING OUT 01/17/19:23 00/00/00:00
01A0813 AN-LN-PT y 312 WARNING OUT 01/17/19:23 00/00/00:00
01A0814 AN-LN-PT y 314 WARNING OUT 01/17/19:23 00/00/00:00
01A0815 AN-LN-PT y 315 WARNING OUT 01/17/19:23 00/00/00:00
01A0816 AN-LN-PT y 316 WARNING OUT 01/17/19:23 00/00/00:00
01A0817 AN-LN-PT y 317 WARNING OUT 01/17/19:23 00/00/00:00
01A0818 AN-LN-PT y 319 WARNING OUT 01/17/19:23 00/00/00:00
01A0819 AN-LN-PT y 320 WARNING OUT 01/17/19:23 00/00/00:00
01A0820 AN-LN-PT y 321 WARNING OUT 01/17/19:23 00/00/00:00
01A0821 AN-LN-PT y 322 WARNING OUT 01/17/19:23 00/00/00:00
01A0822 AN-LN-PT y 323 WARNING OUT 01/17/19:23 00/00/00:00
01A0823 AN-LN-PT y 324 WARNING OUT 01/17/19:23 00/00/00:00
01A0824 AN-LN-PT y 325 WARNING OUT 01/17/19:23 00/00/00:00
01A0801 AN-LN-PT y 230 WARNING OUT 01/17/19:23 00/00/00:00
01A0623 PDMODULE n 580 WARNING IN 01/17/19:30 00/00/00:00
01A1019 AN-LN-PT y 509 WARNING OUT 01/17/19:41 00/00/00:00
01A1018 AN-LN-PT y 508 WARNING OUT 01/17/19:41 00/00/00:00
01A1022 AN-LN-PT y 512 WARNING OUT 01/17/19:41 00/00/00:00
01A1021 AN-LN-PT y WARNING OUT 01/17/19:41 00/00/00:00
01A1024 AN-LN-PT y 573 WARNING OUT 01/17/19:41 00/00/00:00
01A1023 AN-LN-PT y 572 WARNING OUT 01/17/19:41 00/00/00:00
01A1001 AN-LN-PT y 419 WARNING OUT 01/17/19:41 00/00/00:00
01A1002 AN-LN-PT y 420 WARNING OUT 01/17/19:41 00/00/00:00
01A1003 AN-LN-PT y 421 WARNING OUT 01/17/19:41 00/00/00:00
01A1004 AN-LN-PT y 422 WARNING OUT 01/17/19:41 00/00/00:00
01A1005 AN-LN-PT y 423 WARNING OUT 01/17/19:41 00/00/00:00
01A1006 AN-LN-PT y 424 WARNING OUT 01/17/19:41 00/00/00:00

 

[colby007]

try busying the board - busy board 01axx then resest the board - reset board 01axx. Then release the board 01axx. If this still fails test the boards - test board 01axx long note the tests that fail (if any) and then RTFM (read the F manual). Try placing the boards into another slot in the carrier.

 

[1a22ip]

What kind of equipment is connected to the ports? If they are not Avaya analog sets and the test field on the station page is set to Y you will receive errors. So if the analog ports are modems and fax's set the test=N. To clear the errors type test po 01a1006 sh cl. The error will clear and not return.

Hope this helps
ED

1a2 to ip I seen it all

 

[dufus2506]

I've seen this happen when boards are replaced with similar but not identical boards. (Say a 16 port analog card is replaced by a 24 port card...)

Check the board inventory with the command:

change circuit-packs x (where x is the cabinet where the boards reside)

Check the spot where the boards are and make sure you have the same pack with the same suffix revision. If the pack is the same but the suffix is off, you might be able to alter the suffix here to match the one printed on the board, and bring the board into service.

If the board is completely different, you just need to busy out the board, x-port the stations, remove and reseat the pack. It should come back into service and allow you to re-assign all the ports to the x-ported stations from there.

Carpe dialem! (Seize the line!)