Two 1616 phones continue to reset 1

[config5623]

Hi Team,

I have two 1616 phones that continue to reset. I've moved them to different ports with same issue. Could this be a firmware problem?

 

[DavidCT]

Yes, known firmware issue. Fixed in 8.1.69.

If you clear the phone, that will also fix the problem until your IPO reboots.

 

[bribiesca]

Yes. Clearing phone works too

 

[tlpeter]

There is new firmware for this included in 8.1.69 and 8.1.73
I had the same with a couple of phones with a BM32 attached to it.

BAZINGA!

I'm not insane, my mother had me tested!

 

[config5623]

Thanks all,

I did update the ver, problem solved. Thanks for the feedback.

 

[tlpeter]

Thanks for the update.
A star has been given.


BAZINGA!

I'm not insane, my mother had me tested!

 

[qtelcom]

I've had a similar issue with 1608's on release 8.1.67, 8.1.69, 8.1.73 with a customer. They had 6 1608's on their network, and they would reboot every 5-10 minutes or so. This has happened with 2 separate customers. Tried replacing the switch, cabling, clearing and resetting the phones, the power supply, static ip or DHCP, connected them via POE or the local power supply. I didn't feel like learning how to wireshark and send packet traces so after replacing the 1608 with a 9608 and the 9608 never rebooted once ever... Bring the same 1608 phone on my in house network and the phone was fine....?!?!? I don't trust the 16xx series after this.

 

[tlpeter]

But did you upgrade those phones to the new firmware?
There is a bug where certain switches even cause these reboots.
You really need the latest firmware.

BAZINGA!

I'm not insane, my mother had me tested!

 

[qtelcom]

I saw 8.1.73 had new firmware which the 1608's updated with, still had the exact same problem. I believe in the 9.0 release the 1608 firmware version is even newer?

 

[tlpeter]

8.1.73 and 9.0 do have the same firmware.


BAZINGA!

I'm not insane, my mother had me tested!

 

[config5623]

Hey Team,

I had the same issue yesterday with 1603s, took out 50% of a High school. Downloaded new firmware and haven't received a phone call yet.