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Twice Make Busy

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ElNovato

ElNovato

IS-IT--Management
Jan 2, 2014
20
AR
Hello Everybody:
Before upgrade AACC 6.2 to 6.4 and Cs1K MG 7.5 to Cs1K E 7.65 agents could log in pressing key 0 and then he login ID, and for log out they pressed twice Make Busy. After upgrade they must press Make Busy, key 0 and then the login ID but they cannot log out pressed twice Make Busy. I know that the manual said that after press Make Busy key we have to disconnect the headset.

Any Ideas please.

Thanks in advance.
 
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