TW Home Troubleshooting Guide For The User??

[MitelInMyBlood]

Before we set about the reinvention of the wheel, has anyone else come up with a simple troubleshooting guide I could send home with my TW installations?

Thnx

 

[LoopyLou]

Not trying to be a smart ass but isn't it like one page, plug it in? We send out the phones preconfigured. The only other option would be to put the TNA software on a disk and let them run it.

 

[paterson]

I think MIMB means what to do if "plug it in" doesn't work. Those issues are usually a firewall problem in the remote location.

Other issues would be like a user that knows nothing about IP and has no clue as to which jack to plug the patch cord into the back of the IP phone. Or the user that can't figure out how to put power on the phone or that the phone even needs power to begin with ("my phone at work doesn't have a power supply, so I shouldn't need one at home either").

MIMB, I usually just provide the Mitel Teleworker remote guide to the IT staff and let them deal with their users. I think you'll have to create one yourself if you want more detail, perhaps one with pictures, haha!



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What if I don't want to put a signature on my posts?

 

[MitelInMyBlood]

One with pictures will no doubt be necessary. We have got to do everything in our power to stem the tide of idiots calling the help desk at 4 in the morning demanding an urgent response.