I'm having a problem getting rid of a certain prompt in a TVS-90. The manual says the prompt is 502 - 'Sorry, no one is available to take your call'. What's happening is when the telephone is set on DND the call transfers from the main attendant and plays this recording before playing the user's greeting. I have tried turning the prompt off in the system. I have tried recording one second of silence in it's place. I have all mailboxes disabled for operator transfer and automated attendant return to top menu. I'm beginning to think the manual has the wrong prompt number listed. Any help is greatly appreciated.
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TVS-90 AA Prompt Troubles
- Thread starter vaoldschl
- Start date
I had the same trouble with tvs 200 the cd manual listed it as prompt 553 which it wasn't
what I wound up doing was starting at prompt 200 and just listened to each 201..202..203..204..ect untill I found the prompt at 363
When I shut off prompt 363 it went away. so you might want to try 363 on your 90 if thats not it just start listning to each prompt untill you find it.
what I wound up doing was starting at prompt 200 and just listened to each 201..202..203..204..ect untill I found the prompt at 363
When I shut off prompt 363 it went away. so you might want to try 363 on your 90 if thats not it just start listning to each prompt untill you find it.
- Thread starter
- #3
press 1 to change it will then play the prompt , press * then enter the next prompt number
enter 200 1..it plays the prompt then press * it will ask you for the next prompt number 201 1 * ect it goes pretty quick I find though that I have to concentrate to be sure I dont miss a prompt.
to turn it off I find I have to record the prompt then when I go back to my custom recorded prompt I get the option to turn it off
what I did was just record the prompt number so for 374 I recorded 374 then turned it off.
enter 200 1..it plays the prompt then press * it will ask you for the next prompt number 201 1 * ect it goes pretty quick I find though that I have to concentrate to be sure I dont miss a prompt.
to turn it off I find I have to record the prompt then when I go back to my custom recorded prompt I get the option to turn it off
what I did was just record the prompt number so for 374 I recorded 374 then turned it off.
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- #5
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- #8
- Thread starter
- #9
All right, I'm going to pull my hair out and run screaming down the street. I restored the User1 prompt number 502 so I could listen and verify it was the prompt I wanted to get rid of which it is. It says 'sorry, no one is available to take your call'. I recorded a second of silence and tested it. I still hear 'sorry, no one is available to take your call'. I recorded my own voice saying 'sorry,no one is available to take your call'. I still hear the system. I checked the COS on the mailbox to verify we're using User1 which we are and yet the system is still referencing it's own prompt instead of mine. I'm ready to switch back to Avaya.
turn off both user prompt 1 and user prompt 2
when you first get to change user prompt it asks " to change user prompt 1 press 1to press user prompt 2 press 2 "
same thing happened to me first time untill i went back and turned off the correct user prompt
you said you checked user prompt in COS user prompt is also specified in the ccr menu
if you turn off both user prompt one and 2 yu ought to be covered,
when you first get to change user prompt it asks " to change user prompt 1 press 1to press user prompt 2 press 2 "
same thing happened to me first time untill i went back and turned off the correct user prompt
you said you checked user prompt in COS user prompt is also specified in the ccr menu
if you turn off both user prompt one and 2 yu ought to be covered,
- Thread starter
- #11
I did turn off both prompts User1 and User2. Now they are both recorded as my voice saying something not quite fit for print in this forum. And yet still when you hit a phone on Do Not Disturb you hear that insiduous little lady say "Sorry,.." etc. before you hear the user's greeting. What is the ccr menu?
ccr is the custom call routing menu depending on how you are set up you may be using it or you may be using auto attendednt to route
again my experance is with 110 and 200 not the 90 so there may be diffrences
it sounds like you have the wrong greeting could there be two similar greetings ?
if you want to try panasonic they are at 201 392 4843 expect to wait on hold 45 minutes or so and advice is mediorcre but maybe they can shed some light .
or maybe mr peabody will drop by he seems prety well versed on these
post here what you find
again my experance is with 110 and 200 not the 90 so there may be diffrences
it sounds like you have the wrong greeting could there be two similar greetings ?
if you want to try panasonic they are at 201 392 4843 expect to wait on hold 45 minutes or so and advice is mediorcre but maybe they can shed some light .
or maybe mr peabody will drop by he seems prety well versed on these
post here what you find
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- #13
Worked a couple hours on this over the weekend; I didn't come up with a fix but used a work around instead. Programmed a spare button as Forward/DND and set that up for Forward All Calls. The prompt doesn't play when forwarded under that criteria. Now the user toggles between the fixed FWD button and the one I programmed depending on whether they want to receive calls.
- Thread starter
- #15
I saw your FAQ but it doesn't apply, when I forward Busy/NA as you give the instructions to do everything worked fine and the prompts were gone. But the office using this system wanted to be able to stop all ringing when their agents were in the field. So I attempted to use the DND feature in the system which when that is activated does not turn off the system prompt nor, as the thread indicates, could I eliminate the prompt. Soooo, bottom line is don't use DND use Forward All Calls and set up two buttons, one like you say and one to send the phone immediately to voice mail.
"I saw your FAQ but it doesn't apply, when I forward Busy/NA as you give the instructions to do everything worked fine and the prompts were gone."
No no no. Option 2 under the FAQ indicates that you should turn off all options under "incomplete handling status" except "leaving a message" status. This not only gets rid of the prompt "to leave a message press 1...etc" but also gets rid of the prompt before it: "There is no one available to answer the call"
Now, I have not used this in conjunction with DND, so please post if there is any difference.
No no no. Option 2 under the FAQ indicates that you should turn off all options under "incomplete handling status" except "leaving a message" status. This not only gets rid of the prompt "to leave a message press 1...etc" but also gets rid of the prompt before it: "There is no one available to answer the call"
Now, I have not used this in conjunction with DND, so please post if there is any difference.
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- #18
Yes, yes, yes, I also turned of all but leaving a message in the individual mailbox and the prompt stayed. Again, only under DND. Your instructions worked perfectly for forwarding calls Busy/NA and Forwarding all Calls but does not turn off the prompt when using DND.
Skip555:
Hmm. Was not aware of issue with the prompt staying, after disabling the other incomplete handling options. I know for a fact it has worked with alot of TVS voicemails, especially the newer, smaller ones, which we have installed
countless units. None of my customers ever wanted those prompts, so I always disable them without even asking (with a few exceptions).
MAXG:
I now realize that your first post said that you did this, sorry. You also mention that you have a workaround. If your still interested, another option you might try, is to follow my other FAQ about setting the voicemail to do blind transfers using the FXD string. This may cause unexpected results, depending on if DND will use the forward setting, transfer recall, or if the VM "listens" for DND even though it's a blind transfer.
Hmm. Was not aware of issue with the prompt staying, after disabling the other incomplete handling options. I know for a fact it has worked with alot of TVS voicemails, especially the newer, smaller ones, which we have installed
countless units. None of my customers ever wanted those prompts, so I always disable them without even asking (with a few exceptions).
MAXG:
I now realize that your first post said that you did this, sorry. You also mention that you have a workaround. If your still interested, another option you might try, is to follow my other FAQ about setting the voicemail to do blind transfers using the FXD string. This may cause unexpected results, depending on if DND will use the forward setting, transfer recall, or if the VM "listens" for DND even though it's a blind transfer.
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