Turning off prompt on vm when transfered 5000/MiVoice

[MagicDaveUK]

Hi, I have a CRA at the front end and when a caller presses an option we get the VM prompting that he call is being transferred to that dept. Is there any way to turn that off?

Cheers

 

[Hovus]

Voice Processor > Identification Prompt - No
Voice Processor > Application-Related Information > Auto Attendant Information > Auto Attendant Transfer Prompt - No

Pretty sure you only need to do the first one in the case of CRAs.

I have dreamed a dream, but now that dream has gone from me.

 

[sarond]

Also check mailboxes and make sure Auto Attendant Transfer Prompt - No
If a mailbox doesn't exist create an Extension ID (Voice Processor > Devices > Extension IDs) and set it there.

 

[MagicDaveUK]

Cheers, had to turn it off on the extns under the options in the CRA.