Turn off call forwarding

[TeleNewbie]

We have a definity G3 and one of the phones (an alalog line) id set to forward to another extension. The COS of the phone has console permissions and I tried #2 on the phone to undo the forward - no go. I believe the prior admin set the forward up through the GEDI. How can I get this phone out of forward?

 

[telequeen]

Try #2 plus the extension.

 

[Bobg1]

An easy way if you have a digital set, you can setup a forward button for the other extension. Then you can just hit the button to clear it.