TTY solution available? 1

[surferdude949]

We want to integrate TTY calls for our S8700 CM5. Can it be done?

Receive TTY calls to an extension.

 

[Stinney]

The way we've done it in our system:

We have a collect step with a message that says:

"Please hold during the tones while your call is being transferred" [a series of TTY tones that sends the message "please dial 1 to continue"].

If the TTY caller dials 1, then the call is transferred to our TTY hunt group. Otherwise, the caller is transferred to the normal queue.

We create the TTY tones using a free program called TTYWAVMaker and splice the voice and TTY wav file together using another free application called WAVEPAD.

TTY machines are set up in our system as station type of 2500. I attached these to AAS agents and a skill so I can track call data for calls to these devices in CMS.

- Stinney

Quoting only proves you know how to cut and paste.

 

[surferdude949]

Does any special "option" have to be checked in the vector?

 

[Stinney]

Not that I can see:

Multimedia? n
Attendant Vectoring? n
Meet-me Conf? n
Lock? n
Basic? y
EAS? y
G3V4 Enhanced? y
ANI/II-Digits? y
ASAI Routing? y
Prompting? y
LAI? y
G3V4 Adv Route? y
CINFO? y
BSR? y
Holidays? y
Variables? y
3.0 Enhanced? y

- Stinney

Quoting only proves you know how to cut and paste.

 

[surferdude949]

What device are you using to record announcements?

 

[Stinney]

I use Wavpad and a headset/microphone to record voice announcemnets on my PC as well as splicing the TTY tones into the announcement.

For the TTY tones I use the TTYWAVMaker program I mentioned.

- Stinney

Quoting only proves you know how to cut and paste.

 

[surferdude949]

Thank you. So a S8500 switch running CM5 is already TTY enabled?

 

[surferdude949]

Dumb question but after you record the annoucements how do you "add" them to the PBX?

 

[Stinney]

You need to create an announcmenet number and name in the PBX, then upload the wav file to VAL boards, or create a virtual VAL on a gateway.

Take a search in this forum or go to support.avaya.com and you'll find a lot of documentation on how to do this.

- Stinney

Quoting only proves you know how to cut and paste.

 

[surferdude949]

Ok perfect, thank you again!