TTY service for hard of hearing

[bhassell2000]

Has anyone had to start a TYY service incase someone hearing impaired calls in to a toll free number to speak to a user? This isn't a call center

Thanks,

Buddy

Linked in Profile

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[dabble]

What about installing a TTY device to transfer the calls to?

I have installed a couple of the Ultratec Superprint 4425 TTY devices on my PBX's. I bought them from the Canadian Hearing Society. They don't get used a lot but they are there when needed. We do have a non-hearing employee whom I provided one to as his extension.

 

[bhassell2000]

is it programmed as a 500 port? I can do the menu to transfer, I would guess I would need to notify someone a TTY call has been placed.

Thanks,

Buddy

Linked in Profile

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[GHTROUT]

I'd do some reading on the latest technology, or talk to an association for the deaf - they LOVE to help get people on the bandwagon for helping the deaf.

http://www.abouttty.com/

or

http://www.google.com/search?q=tty+for+deaf

--
GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
--

 

[DocVic]

We leave a message on the users voice mail, that they are hard of hearing, and do not leave a message. If they want to leave a message, press zero to transfer to the help desk, and the caller can leave that message, that will be text to the user. We also provide the users text number.
Most of their friends already know how to contact them. Most of our users used the Sidekick, but have moved on to newer technology.

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[nessman]

Your best bet is to install a TTY that has direct connect (not just the accoustic couplers) and program the TN as a 500 set on a DID. If you don't have DID's on your PBX then put it on a dedicated POTS line. You may also have to install some kind of flashing ringer too if you have a deaf employee (ADA requirement).

If you install the TTY as an extension behind the PBX, if it's a TTY to TTY call into your facility, the person originating the call from the outside won't hear the attendant unless they already know in advance to dial the extension the TTY sits on. But you can't assume that - so either DID or POTS line.

 

[bigindian65]

most states off a Free relay service, google your state - relay service.

Mato' Was'aka

 

[nessman]

Don't rely on a relay service, especially if you're running a decent size call center. Do it right, get a good quality TTY with a printer, train some staff on how to use it (i.e., putting GA when you're done talking and its the other party's turn, SKSK when you are ending the conversation, etc...), publish a separate number for TTY users, etc... etc. The overhead for doing this is relatively low and it's good customer service for those who are deaf or hard of hearing.

I'm a bit biased here as my ex is deaf and I spent 20 yrs living in Rochester NY where there's a large population of deaf folks. There's definitely a right way to do it.