HollTel
Systems Engineer
- About two months ago the Hotels PMS software told the Hotel that they could not communicate with the PBX to sync check in/out names.
- At the time of the issue the PMS resided on a QSDI card that had a dongle off the backplane. It was on TTY-5 at that time. After a little testing I found that the QSDI card had failed and that I had TTY’s open from NT8D41AA cards on the backplane. These NT8D41AA cards are SDI cards with two ports and dip switches to determine port as well as baud rate. The dip switches have all been check and triple checked and are configured correctly.
- I deleted the broken TTY-5 and reprogrammed up a new PMS TTY on TTY-1with the same settings other than the card is a XSDI instead of a QSDI card.
- I also changed the PMSI port in the CFN programming from “5” to “1” to correspond with the TTY port change.
- After all of this the new TTY-1 is not communicating at all with any equipment.
- I have explored every ( and I do mean every ) option to confirm that TTY-1 that provides the PMS connection to the PBX is not communicating with the PMS system. These are the things that I know about the TTY-1 so far
- I know that it is not a physical issue. I have tested the connection and found that if I remove the PMS programming from that TTY-1 and replace it with another user set that it works just fine. For instance I removed the PMS user base (BGD PMS) and replace it with user base (MTC SCH BUG OSN) and was able to log in through the new TTY-1 after logging out of the TTY-2 that I had been logged into.
- I think that it’s a programming issue? I know as much as I’ve explained here and know that I don’t know what I don’t know. I looked through the Software Input Output Reference — Administration Guide. I see some references to the BDG and PMS user information and wonder if there is something that I missed when I reprogrammed the BGD and PMS to TTY-1 from TTY-5
- Below is the printout of the TTY list and the CFN. I have highlighted a few items that I wonder about. We used to have a HMS for a Voice Mail but that changed about two years ago to a XM Hospitality.
- Let the games begin!
.stat
TTY 0 : ENBL DES: XSM
TTY 1 : ENBL DES: PMSPORT
TTY 2 : ENBL DES: PBXHOLLTEL
TTY 3 : ENBL DES: ACDPRT
TTY 4 : ENBL DES: HOMISCO
TTY 7 : ENBL DES: CoreModem
TTY 9 : ENBL DES: CoreTerminal
TTY 10 : ENBL
TTY 11 : ENBL DES: hms
TTY 12 : DSBL DES: IPtty2
TTY 13 : DSBL DES: IPTTY3
>LD 22
REQ prt
TYPE cfn
ADAN HIST
SIZE 20000
USER MTC BUG OSN
ADAN TTY 0
CTYP XSDI
DNUM 0
DES XSM
FLOW NO
USER MTC OSN
XSM YES
TTYLOG 0
BANR NO
ADAN TTY 1
CTYP XSDI
DNUM 1
DES PMSPORT
FLOW NO
USER BGD PMS
CUST 00
XSM NO
ADAN TTY 2
CTYP XSDI
DNUM 2
DES PBXACCESS
FLOW NO
USER MTC SCH BUG OSN
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 3
CTYP XSDI
DNUM 3
DES ACDPRT
FLOW NO
USER ACD
CUST 00
SSUP NO
APRT YES
XSM NO
ADAN TTY 4
CTYP QSDI
DNUM 4
DES HOMISCO
FLOW NO
USER CTY
XSM NO
ADAN TTY 7
CTYP QSDI
DNUM 7
DES CoreModem
FLOW NO
USER MTC SCH OSN
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 9
CTYP CPSI
DNUM 9
PORT 0
DES CoreTerminal
BPS 9600
BITL 8
STOP 1
PARY NONE
FLOW NO
USER MTC SCH BUG OSN
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 10
CTYP CPSI
DNUM 10
PORT 1
DES
BPS 9600
BITL 8
STOP 1
PARY NONE
FLOW NO
USER MTC TRF SCH BUG OSN
XSM NO
TTYLOG 0
BANR YES
ADAN TTY 11
CTYP PTY
DNUM 11
PORT 11
DES hms
FLOW NO
USER BGD PMS
CUST 00
XSM NO
ADAN TTY 12
CTYP PTY
DNUM 12
PORT 1
DES IPtty2
FLOW NO
USER MTC SCH BUG OSN
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 13
CTYP PTY
DNUM 13
PORT 2
DES IPTTY3
FLOW NO
USER MTC SCH BUG OSN
XSM NO
TTYLOG 0
BANR NO
ADAN DCH 20
CTYP MSDL
DNUM 8
PORT 1
DES Paytech
USR PRI
DCHL 10
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC NI2
ISDN_MCNT 300
CLID OPT0
CO_TYPE STD
SIDE USR
CNEG 1
RLS ID **
RCAP COLP
MBGA NO
OVLR NO
OVLS NO
T310 120
T200 3
T203 10
N200 3
N201 260
K 7
BSRV NO
ADAN DCH 25
CTYP DCIP
DES sip
USR ISLD
ISLM 4000
SSRC 3700
OTBF 32
NASA NO
IFC SL1
CNEG 1
RLS ID 25
RCAP
MBGA NO
H323
OVLR NO
OVLS NO
PARM
LPIB 96
HPIB 100
500B 160
NCR 500
MGCR NULL
NCPU 2
CFWS NO
PCML MU
ALRM YES
ERRM ERR XBUG AUD
DTRB 100
TMRK 128
FCDR OLD
PCDR YES
TPO NO
TSO NO
CLID NO
DUR5 NO
MLDN YES
MARP YES
IPIE NO
FRPT NEFR
DCUS NULL
MSCL 30
PMSI
MANU PMS1
PMCR 100
PORT 1
XTMR 0
PTMR 0
NDIS 20
OCAC NO
MTRO MR
SBA_ADM_INS 002
SBA_USER 050
BCAP SPEECH
IDLE_SET_DISPLAY SHERATON HOTEL
ICON YES
MSEC OFF
DLAC YES
CEQU
SUPL 004 N100 V144 V156
SUPC
SUPF
XCT 000 016
CONF * 001 * 017
DLOP NUM DCH FRM TMDI LCMT YALM TRSH
TRK 011 24 ESF NO B8S FDL 00
018 24 ESF NO B8S FDL 00
PRI 010 24 ESF NO B8S FDL 00
MISP
EXT0 3PE
CNI 009 000 000
EXT1 3PE
CNI 009 000 000
MCFN 509 MB
OVLY
SID 27
BKGD 044
FR44 1
PBXH 04
TODR 03
DROL 034 036 037 038 060 135 137
MID_SCPU NO
MULTI_USER ON
ATRN
CODE 0
SOLR 12
ROLR +45.00
AOLR +45.00
TOLR -45.00
AGCD NO
VOLR NO
HRLR +42.00
HTLR -44.00
ESA
LIS NONE
DYNAMIC_ELIN_TIMEOUT 180
DYNAMIC_ELIN_REUSE YES
