TTY calls to one-X Agent - need a signaling announcement or something?

[telecomgrrl]

Implementing a new TTY setup (having never done this before) and everything seems to be working up to the point where the call hits the one-X Agent, but because TTY devices are silent unless transmitting, the one-X seems to be unable to detect that a TTY call is coming in. The "Initiate TTY" button never becomes active.

I'm wondering if having a .WAV file in "TTY language" in the vector would get the contacting party's TTY to respond so that the one-X Agent will get the "Initiate TTY" button to activate. If so, where does one obtain such an announcement, since we do not have an actual TTY device in house?

 

[Stinney]

Cisco has a tool that you can use to type in text and create a TTY .wav file:

http://www.ciscounitytools.com/Applications/General/TTYWAVMaker/Help/TTYWAVMaker.htm

I've used it in several ways to create TTY messages.


- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!