mindamartine
Technical User
I know this is kind of long. I want to give as much info as possible. Thanks in advance for any help you can give me.
I have an Option-11 with a TIE line over to an Option81. All calls go out at the 81 site. We have several routes for LD and local calls to go out. (we have other Option-11 Tied to the 81 also-other customers-govt. agencies)
The customer at the 11 dials 9 and whatever number and that all works fine. The route they go out does not allow caller ID and that is what they want for dial 9.
They want to be able to dial 8 and have it go out a route that does allow caller ID (they have to call local jails that will not accept collect calls without caller id).
I have 8 built as a TSC at the 11 and 8 set up as AC2 on the 81
side with 2-9 built as SPNs pointing to the route that passes caller id. They dial 8 and a local number and get a busy. When I trace the phone it shows the number they dialed and reorder. Is the re-order coming from the 11 or the 81 and what is blocking it?
I have an Option-11 with a TIE line over to an Option81. All calls go out at the 81 site. We have several routes for LD and local calls to go out. (we have other Option-11 Tied to the 81 also-other customers-govt. agencies)
The customer at the 11 dials 9 and whatever number and that all works fine. The route they go out does not allow caller ID and that is what they want for dial 9.
They want to be able to dial 8 and have it go out a route that does allow caller ID (they have to call local jails that will not accept collect calls without caller id).
I have 8 built as a TSC at the 11 and 8 set up as AC2 on the 81
side with 2-9 built as SPNs pointing to the route that passes caller id. They dial 8 and a local number and get a busy. When I trace the phone it shows the number they dialed and reorder. Is the re-order coming from the 11 or the 81 and what is blocking it?