Trying to record ACD agent login/lo

[mikewasser]

Trying to record ACD agent login/logout times to export to a timesheet system. No CMS. Any ideas?

Example: Agent 2001 logged in at 8:00 AM and logged out at 5:00 PM. Will anything interface with the Definity to capture this information without CMS?

Thanks!

 

[johnwtek]

Mike,

Here's a report fragment that may help. (I can run this with just BCMS, so maybe you can, also.) Notice that you can calculate his login time, since he worked 34 minutes and 12 seconds (TOTAL TIME STAFFED) before the 9 o'clock hour. So he logged in at 8:25:48 am.
[blue]

list bcms agent 6142

                               BCMS AGENT REPORT

Switch Name: Pennsylvania St                 Date: 6:24 pm  THU AUG 7, 2003
      Agent: 6142
 Agent Name: 3842 Fred

                    AVG    TOTAL   TOTAL   TOTAL         AVG  TOTAL     TOTAL
            ACD     TALK   AFTER   AVAIL   AUX/  EXTN    EXTN TIME      HOLD
TIME        CALLS   TIME   CALL    TIME    OTHER CALLS   TIME STAFFED   TIME

 6:00- 7:00     0   0:00    0:00    0:00    0:00     0   0:00    0:00    0:00
 7:00- 8:00     0   0:00    0:00    0:00    0:00     0   0:00    0:00    0:00
 8:00- 9:00     1   2:31    0:00   16:54    0:11     0   0:00   34:12    0:00
 9:00-10:00     1  27:47    0:00   27:01   19:48     0   0:00   60:00    0:00
10:00-11:00     2  18:34    0:00    7:11   10:40     1   2:23   60:00    0:00
11:00-12:00     1  23:52    0:00    9:45   31:25     0   0:00   60:00    0:00

[/blue]
This detail report is only available for the past 24 hours, though. You could run "list bcms agent 6142 day", but this only gives the time they spent logged in each day, it won't tell you the exact login and logout times. However, it does save the staffed-time for about seven days.

John