Trying to locate a number.

[Sambooka]

If I call 4401 on our 3300 (4.2) it eventually goes to reception.
If I go to user and device configuration it is not found
If I go to Telephone Directory the extension is not found
If I go to Multiline Appearnce Groups the extension is not found.
If I go to Maintenance commands --> locate extension 4401 I get LOCATE: Non prime extension number.

If I go to Call Routing the extension IS found
If I go to Remote Directory Numbers the extension IS found

I dont know where else to look.. I have to delete the number but just cant get it

Thoughts?

 

[kwbMitel]

It sounds like it is a key line appearance on a resilient set

You may not have waited for the multiline groups form to fully load

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Sambooka]

I thought I had replied.. sorry.

I let the multiline group page load completely (102 pages so it isnt too long)
Do a search for 4401 .. nothing
Do a search for my extension and it shows up for the two keys on my phone.
I do a search for our helpdesk line and it shows up on about 10 phones (which is correct).
So.. I think I am waiting enough.

I googled this a little more last night. I thought maybe it is only configured on one of our two controllers (we use SDS) but couldnt find it on the other controller either.

 

[kwbMitel]

If it was on another controller, it would report as a remote directory number

If it was a resilient key line, it would show up in the group form

Next step would be to export the Group form and search it visually



**********************************************
What's most important is that you realise ... There is no spoon.