We are trying to find a way to set the Operator console to Do Not Disturb. We have version 8 (it shows G3siV8i 04.0.046.5 upon login) and we hit the Night button on the operator's console, but phone calls will still be directed to the operator. There they will ring three times before call coverage picks up and rings 8 other stations that are in the coverage group. Questions: Should we be using Night Service for a Do Not Disturb, maybe if it worked? Could we set the console to only ring once or not at all when placed in Night or POS Busy, or can coverage groups have their own number that we could direct people to call, and if so, how do we assign a number to that group? Thanks!
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Trying to figure out Night Service on Version 8
- Thread starter mdcr
- Start date
mikeydidit
IS-IT--Management
thread690-1268713
The above thread may be of some help. It list the ways (places) that night service can be used.
"You don't stop playing because you get old. You get old because you stopped playing."
The above thread may be of some help. It list the ways (places) that night service can be used.
"You don't stop playing because you get old. You get old because you stopped playing."
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