Trying to change the extension that the phone system routes to

[davekippen]

I've done a ton of reading and understand a lot about our phone system but this one has me stumped. I need to change the extension in branch 2 from 230 to 242. I have changed the voice message to the new user's name but cant figure out how to actually change the extension so the caller gets to the new person.

Feature 983
Log 1020000, OK
Admin - other
Admin - CCR
CCR admin - Admin
CCR Tree 1 - OK
Tree 1 - change
Path 2 - OK
This is where i went to change the voice message, but how do I get to the part where I put in the old extension number and change to the new one???

 

[norstarboy125]

First disabled the tree, then chg path 2 xfer int 242, then go back and enable tree. This is usually something most end users have trouble with ( ccr tress ). It's always best to call a local Norstar tech and then have them come out so you can take notes.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[davekippen]

Thanks Jeremy. I think I figured out my own problem. I needed to enter 21 or 22 to get to the second level where the extensions are.