phonetech1
Technical User
I just was assigned a responsibility for managing a small
(6 7960 phones)CM 3.3.3 MCS 7800 system. I am totally new to this product, my background is Avaya & Siemens.
So far I was able to figure out how to manage phones at the very basic level.
Our system also has 2 loop start PSTN lines, that are used ocaasionally to receive outside calls. The call comes in, the outside caller gets a dial tone, they then can dial any ext on the system. The problem I have is that after the call is answered none of the phones can put this call on hold or transfer it.
The system uses Cisco 1760 router with 2FXO VIC and a 3550 switch.
What can I do to fix this.
Thanks
Yury
(6 7960 phones)CM 3.3.3 MCS 7800 system. I am totally new to this product, my background is Avaya & Siemens.
So far I was able to figure out how to manage phones at the very basic level.
Our system also has 2 loop start PSTN lines, that are used ocaasionally to receive outside calls. The call comes in, the outside caller gets a dial tone, they then can dial any ext on the system. The problem I have is that after the call is answered none of the phones can put this call on hold or transfer it.
The system uses Cisco 1760 router with 2FXO VIC and a 3550 switch.
What can I do to fix this.
Thanks
Yury