trunk-to-trunk transfer

[busster]

Have a Mitel 200ICP. The attendant can do trunk-to-trunk transfers, but the sub-attendants can not.

 

[andy4uk]

Make sure that in the class of service for the Trunk and the extension that you have Public network to Public network connection allowed set to yes,

This should then allow you to transfer trunk to trunk, you'll probably find that the C.O.S for the trunks and also for the main attendant is already set to yes

 

[pandabear1]

To narrow it down a little more the range of options that need to be enabled in the cos of the subattendants is 313 to 318 depending on what type of trunking you have.

 

[Matt85]

make sure its clear or allowed in the device interconnection table form

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

The only place I think you will need to look is in the cos of the sub-attendants, because the device interconnection table must already allow this as the console can do this function and the DIT table form 30 is system wide, what do you think Matt85??
Are the sub-attendants trying to do the trunk to trunk exactly like the console? The reason I ask is if they are calling an extension that is externally call forwarded there are more options to enable as compared to dialing the ars access code to tandem trunks.

 

[Matt85]

thats what i had to do to make my console work in addition to 313 and 318 but maybe its different for a sub att

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

should not be different for a console as form 30 is system wide and it works

 

[busster]

Got this working, no problem. Now the property wants to be able to use their auto-attendant to do the same. "Press 3 to be transferred to ...."

Feature code for abbrev dial is #. Abbrev list #99 is the 800 number we are transferring to. Embedded voice mail on site. Can not put #99 in the extension position. Tried putting a forwarded extension in there, not working.

 

[pandabear1]

If "3" is the external number you can do this a number of ways, one is if your length of digits for mboxes is the same as as the abbr. dial you could put that in there, another way is to put an extension in that is call forwarded external to the abbrev dial number.
To tamdem trunks from the mail, the mail cos must have trunk to trunk capabilites and external call forward, also I would check in form 4 for "incoming to outgoing call forward" option 21 is enabled. This works good as I have done this many times.

 

[Matt85]

is there anyway to setup a trunk to go to a certain menu tree? I don't know how to explain this well but we have 2 departments. 1- corporate offices 2- Marina offices. right now i say press 1 for corporate offices and 2 for marina. All the lines are pointed at this greeting which is pilot 300. Now we have 4 voicemail ports and I don't want to split half then going to one and half to the other instead I have the marina button is # 2 mailbox set up as a menutree and I want to direct a few of the phone numbers to go straight to this menu tree instead of hearing the other greeting and having to press 2. I tried going into form 14 and directing all day and night calls to the mailbox # 2 but that didn't work says not valid extension so then i setup voicemailbox 2 and an abbrev dial as extenion 200 but that didn't work either. any suggestions? or maybe I should post this somewhere else.

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

do you have seperate trunks for marina versus corporate or do they share incoming trunks?

 

[Matt85]

yes we have 12 lines. and 2 of the lines are listed in the phonebook 1 for marina and 1 for the corporate office. the rest of just on a hunt group. i have the same pilot number for both. i want to make the marina number go straight to the marina menu tree and skip the press 2 for marina greeting.

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

could you direct the lines for the marina directly to the marina extension or hunt group and do the same for the corporate office?

 

[Matt85]

there is no specific marina extenion just the extensions for each person that works in the office and one for the front desk. i'm asking if i can direct the marina line to go straight to the marina menu tree like say the menu tree on the main greeting is mailbox 2 so i try to direct trunk 1 (marina line) to mailbox 2 and it says not valid answer point. is there another way to do this? if you want to call the greeting to hear yourself then go to the website and call the 800 # on there.

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

you can direct the marina lines to an extension that is set up as a menu tree in the trunking, not to the digit 2.
Are they non dial in trunks or dial in, i.e. form 14 or 15?

 

[Matt85]

so what do i have to do set it up as a user mailbox? i know it is form 14 for non dial-in trunks and but the only why i could get it to work is if i wasted an extension by setting up a "virtual" one. but then it rings 4 times before it picks up. there has got to be another way to do it.

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

If you haven't already use form 53 and create a phantom bay and add a line card in the programmed side. Use a plid from this phantom bay and card and point your trunk to this extension and call forward always that extension to mail, this is assuming you have enough user devices.

 

[Matt85]

geez they don't make it easy to setup menu trees for different dial in departments. is this the only way?

Matthew McGowan
Reynolds Park

http://www.rpyc.info

 

[pandabear1]

far as I know for your situation this is it, it works.