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trunk to trunk caller ID NEC SV8500 with UM4730

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semperfi0106

semperfi0106

IS-IT--Management
Oct 17, 2014
1
US
we are attempting to set up an option, e.g. option 1, off the UM4730 main greeting that would allow a crises patient to press 1 and connect direct to the 1.800 crises hot line off site. The trouble is that the caller ID info at the crises hot line does not get the caller ID information, instead gets the trunk info from our LEC. Originally thought it was the PBX and or PRI NI1/NI2 requirements, but think it may be the UM4730 not allowing the information to go thru. Let me know if anyone has found a solution.

Thanks
 
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