Trunk # on incoming PRI call

[killbox]

I have a customer that we just installed a PRI at who migrated from POTS lines.

In the past you were able to see in the display of a 4412D+ what trunk number the incoming call came in on by pressing the right arrow.

Now you don't.
DID 4444 is set up on table 1 on PRI. 4444 are the digits. Delete 1 digit.
There is an adjunct 444 that is part of cover group 30.
Mailbox 444 is assigned to auto attendant 1.
Trunks also are labeled 829 - 851.

When a caller calls in, and dials a persons extension from the auto attendant, the extension just sees 4444 and the caller ID. Why don't you see the trunk #? Channel #? Any work arounds?

Thanks,
Killbox

 

[tdaugirdas]

PRI is like an intercom call from the Telco - and can come in on any live channel that is available. There are no real trunks - just channels available for inbound/outbound calls. If you want you can label lines 829 thru 851 as PRI 1, PRI 2, etc. - but why would you want to?? the channel a call comes in on is meaningless. An outside call to DID 4444 could come in on any available channel.

Even If you had regular analog lines - and the AA was similarly setup - the extention would see the port number of the voicemail port that answered/transferred the call and the caller Id info - but not the trunk the call originally came in on.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[killbox]

I know that. But you would want to do this if you have a attendant handling multiple calls, putting them on hold, and then paging to users to pick up trunk 802, 803, etc. (They could use park codes, which we're going to do, but they don't have spare buttons to them)

They used to do this with the analog line. And yes you would get the trunk numbers this way, by hitting the more key on a 4424LD or the arrow on a 4412D.

I tried labeling the channels and the trunk #'s. But you only see the label on an outgoing call.

Killbox

 

[tdaugirdas]

I would teach the operator how to use the "park zones" function - instead of putting the calls on hold. Then - she can page the recipient - and say pick up the call on 881. She can program several park zone buttons on her phone - and the place the incomming calls there.

You will not see a trunk/channel# with PRI.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[killbox]

That's what I'm going to have to do, but it's more than 1 phone, and they don't have enough free buttons with LED's.

Thanks,

Killbox

 

[tdaugirdas]

They can pick-up using the feature code. To park a call at their own phone - all they have to do is transfer it to their own extention number and press transfer again - then they can page or intercom the right person and tell them to pick-up the call at their extention - so they don't really need to program any additional buttons.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

I believe that if you touch the "More" or ">" button on the console that you'll get the trunk id.

 

[killbox]

Not enough. They have high call volume, so they need to use park zones.