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Trunk groups - allowing international calls

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navy1

Programmer
Dec 29, 2005
71
US
Avaya PBX - have Trunk Group with toll free number and 1 nodal (non ISDN) T1 circuit - 24 incoming lines. Have ATT Advanced Features which should allow both domestic and international calls. Domestic works fine but overseas callers cant get through - get recording number dialed not available in calling area. Is there something I need to program for international on Trunk Group form or is this an issue with circuit? Does it have to be isdn to allow international? Thanks.
 
Not all tool free numbers can be dialled from overseas. In the UK for example, we cannot dial many US toll free numbers. I know France can't dial many UK Non-Georaphic numbers.

Only the truly stupid believe they know everything.
Stu.. 2004
 
The 800 number needs to be setup by your carrier to allow international calling. Contact AT&T.
 
Issue turned out to be 999 account was not stoked to allow ATT Direct international calls. Toll free number was already setup.
 
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