Trunk Flash on Tie trunk

[brightkat]

Has anyone succesfully used trunk flash on a tie trunk before? We have a robbed-bit T1 to another company using an Excel pbx, who we send the call to, and depending on need, their IVR then sends a "hookflash" signal back, and depending on the timers on pg 3 of the trunk form, it then either drops immediately or stays there and never comes back. Any ideas? Even a good trunk administration document that explains what all those fields mean on the trunk group would be appreciated.

Thanks!

 

[wildcard100001]

In the Avaya/ Ds1FD IVR staion world, you must use the converse data return feature access code. The IVR would dial the feature code then the digits. I think this is only needed if transfering to a VDN/vector and I believe you must use converse on the skill to use the feature. The PBX would return a denial event if you didn't use the feature code.

The IVR string would be converse data feature code, then the number. *xx xxxxx

Not sure if you could do this over a tie or if the excel PBX needs to do something similar....

They should trace the extension of the IVR handling the call to see what is going on. Their routing could be jacked and sending the call elsewhere.

You could also trace the tac of the tie line to see if anything is coming back to you. list trace tac xxx, xxx being the tac of the tie line.

Thanks,

Wildcard