Trunk dialing not working

[nortelneo]

Hi,
We have a BCM 400 at site A, connected to a CS1000e at site B and Cisco UCM at site C, over H323 trunks. The users at site A dial 10 to route to the trunks, then 3XXX for the extension at site C.
We are integrating with our Lync Enterprise Voice, over Sonus gateways, which are connected to the BCM over the E1. Lync extensions, when they dial 103XXX, the call will come in to the BCM over the E1, then route to site C.
I was unable to add 3 as a destination code, but I could add 3A (The lines 6,7,8, and 9 have their boxes checked). However, the calls are dropping when the Lync user dials 103XXX. I can see on the BCM monitor, the digits coming in , 3XXX, and the call setup and proceeding, but then I get
CRef 1696 DISCONNECT_CC Reject
Cause - Reject
Cause Class: Normal Event
Cause: Call Rejected

Appreciate any help on how to proceed.

 

[snowman50]

Have you set the route to remove the 10 part so the system sends only 3xxx.
User dials 103xxx, system removes 10 and sends 3xxx.

Your receiving system set for 4digits and private ddis programmed to match the extn numbers

 

[nortelneo]

Hi snowman50,
Thank you for the reply. The Sonus strips the leading 10, and sends just the 4 digits to the BCM. I can see in the BCM monitor, only the 4 digits coming in. BCM extensions are able to dial 103XXX , and the BCM system strips the 10 and sends just 3XXX and it works.

Thanks again.

 

[nortelneo]

hi,
how can I dial an extension on the Sonus gateway, after dialing the Pilot number, and landing on the BCM? Would I need to add the individual extensions to the BCM?

Thank you.