Trouble with Speed Dials on BCM450R1

[Rossi12]

I'm changing the Speed Dials for a customer and while I changed the first 8 with no problems now then I went to # 9 and I can add the number but the system will not let me change the Facility ,Display ,Name or Bypass Restrictions .is there somthing I'm doing wrong , the HD had just been replaced a Month ago, I changed the speeddial from 70 to 255 then started adding the Speed dials . you guys have any ideas on what might be causing this. Software Version is 8.0.1.05.329

 

[Firebird Scrambler]

Are you using the lastes version of Element Manager?.

http://bcm.sipsw.com/ApplicationLauncher/

Have you looked in the Alarm section to see if anything was recorded?.



All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Rossi12]

I'm using version 61.0.1

 

[Firebird Scrambler]

The lastest one is now 62.0.4. I would recommend that you follow the link and upgrade.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Rossi12]

Thank you FireBird I now have the 62.0.4 version , but I still can not go passed the first 8 Speed dials and there is no alarms in the BCM

 

[morenot]

check this:

Details
BCM450 R1
BCM450.R100.SU.System-017.201205
BCM450.R100.BCM-to-IPO-Migration-131

Problem Clarification
Unable to change the facility, display or name. However the speed dial number can be entered/changed
Cause
Patch BCM450.R100.BCM-to-IPO-Migration-131 [which is a constituant of BCM450.R100.SU.System-017.201205]

Solution
1. If problem not yet seen, do not apply patch BCM450.R100.SU.System-017.201205 or BCM450.R100.BCM-to-IPO-Migration-131
Instead, use BCM450.R100.SU.System-016.201110 and BCM450.R100.UTPS-130
Only use BCM450.R100.BCM-to-IPO-Migration-131 if a migration to IP Office is being performed, so the problem will not have any impact.

2. If problem is seen, then:
Peform Software reset on system
Restore previously collected backup
Apply patch BCM450.R100.SU.System-016.201110
Apply patch BCM450.R100.UTPS-130



WARNING:

The above procedure clears all system configuration and patches, a backup must be available otherwise the all configuration will have to be re-programmed manually..


Saludos..

JLMT//

 

[Rossi12]

Thanks MoreNot I'll open ticket with our vendor ,we never had the problem till the HD was replaced about a month ago.

 

[Rossi12]

Well the Patch took care it I'm able to add and change the Speed Dial number now Thank's