Trouble with Item Kits:

[MattDante]

First let me say thanks for the help with my problem last time. I just recently started using GP and this board is a life saver. Now, here's my situation:

We just recently started acquiring inventory that is comprised of multiple components in multiple boxes. Specifically we have a toilet with the bowl, and tank as 2 different item #s, but our customers purchase a single item#, the complete toilet, and receive those 2 packages. We put the complete toilet item# as a kit with the tank and bowl as the components.

The problem comes when we print out the picking ticket. The ticket lists the complete toilet first, followed by the tank and bowl below it, each indented 1 space. All three are listed as being ordered and shipped. The rub is that Average Joe working a receiving dock will look at this and see 3 packages they should be receiving, when in reality it is only 2. They will say that our invoice is wrong and they will refuse the shipment. Believe me when I say that no matter how much you explain to them that it is in reality only 2 packages, they will only care what the invoice says.

If anyone has any ideas for a solution or if further clarification is needed let me know. Thanks to all.

 

[barbola]

Can you modify their picking ticket using report writer?

Thanks!
Barb E.

 

[Luvsql]

What about supressing just that item number from the report (ie restriction off the kit header item number) and see if the components just print.

 

[rembrandt2]

I believe your problem is that when you are requesting to "print pick tickets" (sales>>transactions>>print sales docs) you have checked the option to "print kit components". Remove the checkmark from that option before you print your pick tickets and only the kit item description will display on your report. :

 

[rembrandt2]

Sorry...Ignore my previous suggestion. I was mis-reading your question thinking that you only want the kit to display, not the components.(-: