I have opt 11 with 3.0..I have 43 ip hones on there all ready.They got some more and i can not get them going for the life of me. I am thinking there must be a firware issue.When i program up the phone with all the config it says loading then comes back with unable to reach sever. So i then took a working one out of service and changed tn"s and it works on the old phone new tn but not the new.Went to nortels site and have no idea which firware to download ANY.....Help Would be accepted THANKS. Just-A -tech
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Trouble with ip phones
- Thread starter Justatec
- Start date
tnphoneman
Vendor
Are you using DHCP? Can you ping the Node IP? Print and post a TNB. Maybe you are on a different subnet or vlan. Try a working set in that location. You may need some adjustments to your data network. Try a new phone in a known good location. Everything is on IP but the ports on the ethernet switch can be programmed differently.
acewarlock
Technical User
DO you have enough IP LIC?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
tnphoneman
Vendor
Won't let them program a set without enough licenses.
tnphoneman
Vendor
FYI the firmware on the set will automatically upgrade when the set attempts to register with the signaling server.
Check the log on the Sig server, if you have all the settings correct on the phone and suspect that it needs different firmware.
If you are not sure if you can reach the server, then grab a laptop, setup the Nic with the same settings as the phone and try to ping the Sig Server......
If you are not sure if you can reach the server, then grab a laptop, setup the Nic with the same settings as the phone and try to ping the Sig Server......
tnphoneman
Vendor
It sure sounds to me like a vlan or subnet routing problem. If the server cannot be reached it is one of 2 things. 1 being incorrect settings on the phone set and 2 being incorrect settings on the switch port the set is plugged into.
- Thread starter
- #8
I am on same vlan and sub.And i have 7 lic left.I know that a firware had to be loaded before to make them work.And that was about 2 years ago thats why i am thinking that way but havn"t got a clue...There are so many different patches and firware loads out there don"t know were to go...Thanks you all so much for the fast reply.I am not there to get a copy of any thing. Matter of fact i have seen that switch for years..Just-A-Tech
acewarlock
Technical User
So i then took a working one out of service and changed tn"s and it works on the old phone new tn but not the new."
If the phone worked on another TN you outted then it's not the Firmware or the phone.
Do an SLT to see if you have enough Lic.
REQ slt
TNS 500 LEFT 47 USED 453
ACDN 300 LEFT 286 USED 14
AST 100 LEFT 100 USED 0
LTID 100 LEFT 100 USED 0
DCH 80 LEFT 79 USED 1
AML 16 LEFT 15 USED 1
MPH DSL 100 LEFT 100 USED 0
RAN CON 12 LEFT 12 USED 0
RAN RTE 2500 LEFT 2500 USED 0
MUS CON 100 LEFT 100 USED 0
ACD AGENTS 300 LEFT 291 USED 9
ANALOGUE TELEPHONES 2500 LEFT 2404 USED 96
ATTENDANT CONSOLES 2500 LEFT 2500 USED 0
BRI DSL 100 LEFT 100 USED 0
CLASS TELEPHONES 2500 LEFT 2500 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
DIGITAL TELEPHONES 2500 LEFT 2279 USED 221
INTERNET TELEPHONES 8 LEFT 8 USED 0
PHANTOM PORTS 2500 LEFT 2500 USED 0
WIRELESS TELEPHONES 2500 LEFT 2500 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
ITG ISDN TRUNKS 2500 LEFT 2476 USED 24
TRADITIONAL TRUNKS 2500 LEFT 2406 USED 94
TMDI D-CHANNELS 64 LEFT 61 USED 3
SURVIVABILITY 0 LEFT 0 USED 0
KEY1 31770612
KEY2 44532376
KEY3 11211363
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
If the phone worked on another TN you outted then it's not the Firmware or the phone.
Do an SLT to see if you have enough Lic.
REQ slt
TNS 500 LEFT 47 USED 453
ACDN 300 LEFT 286 USED 14
AST 100 LEFT 100 USED 0
LTID 100 LEFT 100 USED 0
DCH 80 LEFT 79 USED 1
AML 16 LEFT 15 USED 1
MPH DSL 100 LEFT 100 USED 0
RAN CON 12 LEFT 12 USED 0
RAN RTE 2500 LEFT 2500 USED 0
MUS CON 100 LEFT 100 USED 0
ACD AGENTS 300 LEFT 291 USED 9
ANALOGUE TELEPHONES 2500 LEFT 2404 USED 96
ATTENDANT CONSOLES 2500 LEFT 2500 USED 0
BRI DSL 100 LEFT 100 USED 0
CLASS TELEPHONES 2500 LEFT 2500 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
DIGITAL TELEPHONES 2500 LEFT 2279 USED 221
INTERNET TELEPHONES 8 LEFT 8 USED 0
PHANTOM PORTS 2500 LEFT 2500 USED 0
WIRELESS TELEPHONES 2500 LEFT 2500 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
ITG ISDN TRUNKS 2500 LEFT 2476 USED 24
TRADITIONAL TRUNKS 2500 LEFT 2406 USED 94
TMDI D-CHANNELS 64 LEFT 61 USED 3
SURVIVABILITY 0 LEFT 0 USED 0
KEY1 31770612
KEY2 44532376
KEY3 11211363
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #10
Ace..I mean"t that i programed the old phone on the tn i was going to use on the new phone. So i new that the tn worked.Then i place the new phone in where the old one was and used the tn for that an the same came up can"t locate sever...So i placed the old phone back and entered all setting and it came up..
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