Trouble with hotline keys

[bonik]

Hi. There is a problem with the indication of direct keys of devices 3904 and others. The indication near the key is lit, but there is no call.

for example:
trac 004 0 04 01

TN 004 0 04 01
KEY 0 SCR MARP IDLE
KEY 1 NUL IDLE
KEY 2 NUL IDLE
KEY 3 RNP IDLE
KEY 4 HOT IDLE
KEY 5 HOT IDLE
KEY 6 HOT IDLE
KEY 7 NUL IDLE
KEY 8 NUL IDLE
KEY 9 NUL IDLE
KEY 10 NUL IDLE
KEY 11 HOT IDLE
KEY 12 HOT IDLE
KEY 13 HOT IDLE
[highlight #EF2929]KEY 14 HOT ACTIVATED

ORIG NONE
TERM NONE
DIAL DN
MAIN_PM IDLE
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 0 0[/highlight]



KEY 15 NUL IDLE

Help solve the problem.

 

[Firebird Scrambler]

Print off the TN 004 0 04 01 and post it here.

My guess is that it's not programmed correctly.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[bad69cat]

reboot the phone and make sure the key is not getting stuck.... 3904 keys are pick about the cap over the key if the label under it is not fitting good.... it drags easily and sticks.

 

[bonik]

The problem is on the devices 3904 and 3820.

REQ PRT
TYPE:
TYPE TNB
TN 4 0 4 1
DATE
PAGE
DES

DES 3820
TN 004 0 04 01 VIRTUAL
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
MRT
ERL 0
FDN 7799251
TGAR 3
LDN NO
NCOS 1
SGRP 0
RNPG 51
SCI 0
SSU
LNRS 16
XLST 0
SCPW
SFLT NO
CAC_CIS 0
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTD ADD HFA
MWD LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD DELD CFHD FICD NAID DNAA RDLA BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT
LPK 14
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2251 0 MARP
ANIE 0
01
02
03 RNP
04 HOT D 7 7251372 7372251 MARP 0
ANIE 0
05 HOT D 7 7251618 7618251 MARP 0
ANIE 0
06 HOT D 7 7251352 7352251 MARP 0
ANIE 0
07
08
09
10
11 HOT D 7 7251632 7632251 MARP 0
ANIE 0
12 HOT D 7 7251278 7278251 MARP 0
ANIE 0
13 HOT D 7 7251188 7188251 MARP 0
ANIE 0
14 HOT D 7 7251124 7124251 MARP 0
ANIE 0
15
DATE 25 DEC 2021

 

[KCFLHRC]

So you have a 3904 built as a 2616? Not a good plan

 

[bonik]

TN 004 0 04 01 programmed as 2616 and used 3820 device.

There is also 3904 at the station but on a different port.