Trouble with Auto Attendant on CUC500

[matt054]

I have recently been configuring a new CUC520 for a client -using a SIP trunk I am able to call from the PSTN into the CUC520 IP phones and out from the IP phones to the PSTN.
I have configured the prompt management number and AA and VM numbers as below but I am unable to call from the PSTN to the pilot number or from within the CUC520 environment to the pilot number? As such I can't get the Auto Attendant to work on the CUC520! Any suggestions ideas would be greatly appreciated...........

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 4781
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 4000
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad

dial-peer voice 4778 voip
description dial-peer for prompt management
destination-pattern 4801
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad

 

[pndscm]

Is 10.1.10.1 the IP address of the CUE module??

 

[matt054]

Thanks for the reply - yes 10.1.10.1 is the CUE IP address (default on CUC520). Any ideas???

 

[pndscm]

Here is the config that worked in a CME. Not much difference between CME and UC500.

interface Service-Engine1/0
ip unnumbered GigabitEthernet0/0
service-module ip address 10.1.1.13 255.255.255.0
service-module ip default-gateway 10.1.1.1

ip route 10.1.1.13 255.255.255.255 Service-Engine1/0

dial-peer voice 111 voip
description ** cue auto attendant number **
destination-pattern 6000
session protocol sipv2
session target ipv4:10.1.1.13
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 112 voip
description ** cue prompt management number **
destination-pattern 6001
session protocol sipv2
session target ipv4:10.1.1.13
dtmf-relay sip-notify
codec g711ulaw
no vad

 

[pndscm]

Are you sure the CUE module is online??

 

[matt054]

Yes - I changed the prompt management via the CUE.

 

[pndscm]

Do a debug voip ccapi inout and see what is happening when you call the number. Make sure it is hitting the right dial peer.

 

[matt054]

Thanks for your help but we are having more issues with this box now and as it is in a production environment we have decided to get the Cisco TAC guys involved (its covered by 90 day warranty). I will let you know how I get on - once again cheers for your help