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Trouble Ticket Template

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daisymatilda

Technical User
Jun 17, 2003
22
US
Hello.

We are running into some issues related to new software installation and want to create an in-house trouble ticket so outside IT firm can troubleshoot. Does anyone know of an available template we can use or what information should be noted on the ticket?
Thank you.
 
For Starters:

Problem ID (primary key, sequence)
Date/Time of Problem
Reported By
Reported To
Priority Assigned
Priority Assigned By
Problem Group/Dept (subject area, AR/AP/GL/etc) if needed
Problem software (report, screen, job, module name)
Problem Description
Parent or Related Problem ID
Problem Start Date/Time
Problem Status (awaiting,I/P,UAT,resolved,withdrawn, etc)
Problem Status By
Problem STatus Date/Time
Problem Closed Date/Time
Problem Closed By
Resolution Description (running comment field)

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The trouble with doing something right the first time is that nobody appreciates how difficult it was - Steven Wright
 
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