Trouble installing a Nortel Expansion Module for IP Phone 1100 Series

[mynameisEarl1959]

I am having trouble installing an expansion module to an existing 1140e. Am I missing something as in programming or do I need an external pwr supply? Their sets are off a POE switch and all is good except this addon. Any ideas? Thanks

 

[curlycord]

It gets power from the set be it local or PoE.
Did you unplug the phone before installing? it may cause damage if you don't according to instructions.

Is the BCM patched up to the latest?




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curlycord

http://www.curlycord.com

 

[mynameisEarl1959]

Patches are current, yes and I did unplug 1st but I do believe customer who bought elsewhere tried to install himself and he most likely did not, i will check on that. Thanks