Trouble connecting to Citrix server

[jakenjod]

I'm not real familiar with remote connections but I am trying to set up an employee from home to connect to our Citrix server at work -- when I click on the ICA connection icon it shows a window that says Connecting...then says Negotiating capabilities...and the status bar goes all the way to the end and then the window just diappears but nothing else happens -- I do not get connected to the server and/or no errors are returned -- it just kicks me out. I also cannot ping the server from a CMD prompt. Any help would be so appreciated!
Thank you!

 

[riwe]

How does the user connect to the network, VPN?
You should try to specify the metaframe server ip as the server when you make a custom ICA connection, also make sure that you just use TCP/IP.

 

[Ogi]

Hi,

How does your user connect? If you have a firewall in between you, have you opened the correct ports, if you are dialling into your company network, and you're not pinging the server, then it will never work! You need to sort out why you can't ping the server (dependant on your infrastucture) and then try Citrix.

Give us some more about the user/connection.

Cheers,
Carl.

 

[xs4citrix]

Sounds like a licensing thing.
Can you check the event viewer on the server, for entries generated during the faulty logon, and post them here?

Stefan

http://www.printingsupport.com

 

[JWIGGIN]

I'm currently struggling with the same problem, although my access abruptly disappeared last week. I assume you are using Program Neighborhood. I discovered that I can log into the work network using the Web Client, but once in cannot run any applications. I have the terminal window open and see the same stream of messages you are describing. The wcfwin32.log shows a connection to the application lasting about 2.5 seconds before disconnecting. No one else in the office is having the same problem and no changes have been made to my system. Our tech consultants think it may have to do with port 1494 being blocked, but I experience the same symptoms whether my firewall is on or not.

Oh, I also have the same problem on 2 computers, which suggests to me that it might have to do with a user configuration file on the network.

 

[Ogi]

Hi,

you could try deleting the following folder (disclaimer-make backups, if you screw up it's your fault!)

HKEY_Local_Machine
Software
Microsoft
MSLicensing
Store

Delete -

License000
License001

Make sure you're the admin of the PC and then try to get back onto the Citrix Server.

Let us know if that fixes your issue!

Cheers,
Carl.

 

[JWIGGIN]

Thanks, Carl.

I tried that, having seen that it is an issue raised and resolved in many posts here, but I don't get any new keys written (yes, I've changed the permissions) and still can't log on. I'm now thinking that it is a TS licensing issue. My firm's outside tech support said there were no licensing issues but I think they were focusing on the Citrix licenses. As I understand it, the TS license token is resident on an XP Home machine (and isn't needed on Win2000 or XP Pro machines), which would explain why tech support is able to run sessions under my user name but I can't. I first installed Citrix about 90 days before this problem arose.

Jim Wiggin

 

[Ogi]

Hi,

Check your Terminal Services Licensing Service that should be on one of your domain controllers, what licenses are there?

I'd say that you've not got one! Being the magic 90 day figure!

XP Home DOES need a license from the TS License Server as I've logged in from home on my machine and can see it in my TS License Server!

Cheers,
Carl.