Trigger Tagging

[Planetmaker]

Fairly new to UCCX, I need to know how to tag a trigger with a name so that we know that the call is to the Agent rather than to the Agents personal ext. I know you could tell by looking at the Agent screen but would prefere the phone to show a name when it starts ringing if the call comes via the CCX and not the Call Manager.

Thanks in advance.

 

[Iwontremember]

in CM look at your CTI trigger numbers. there you can asign a caller ID name. I just use call center.

Hope this helps.