Tricks for detecting non audio calls in interactions view NIM 4.1 – Compliance Suite

[IPOpotamus]

Tricks for detecting non audio calls in interactions view NIM 4.1 – Compliance Suite.


Hi tektippers

We have deployed a few new NIM 4.1 in the mode "Aplications Suite: Compliance"

Basically IMHO Compliance its an scheme to control the permissions to access certain recordings and log those permissions management.

But IMHO, lost a very necessary feature, the “speaker icon” in the NBA that let us to check easily if there are non-audio calls or not.

I can get the "type" column, and i can get a "phone handset" icon, but i can be audio or non-audio without distinction.

I’ve been trying to create customized queries for achieving that.

So far, the only thing I could get its to filter by “exceptions exist”, but it will throw non-audio, unmapped, extra long, and another sort of issues apart from what I need.

Any trick for that?
Will I have to dig into a sql server query?

Thanks a lot


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