Trend Housecall - not working?

[G0AOZ]

Think I've been pretty patient with this so far, but it just sits there and does nothing...

The URL is

http://housecall65.trendmicro.com/

Make appropriate selections, agreements etc., then hit "Starting HouseCall" in upper lefthand of screen. It now says "Updating and starting HouseCall", and I see "Transfering Data..." in the middle of the screen.

The ADSL router (1Mb connection) flashes to indicate some activity, but that's about it for the past 2 hours. 30Gb hard disk is less than a third full and has about 30,000 files on board.

Is there a problem with this site, or should I to expect this to take all night?

From Mr.Impatient!
ROGER - G0AOZ

 

[BadBigBen]

Is Java and Java Script enabled?

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[jimp56]

I noticed the exact same problem on my machine a few nights ago. java app never loaded, and the alternative active x control loaded but never started after clicking the scan button.

you might try selecting the activex control as opposed to java "I want to choose a different kernel" was one of the options when reloading the page, I think.

curiously enough, later I got an error about it "not supporting double byte" something or other.

my thinking is its just not ready for prime time yet. although the java is a nice idea....

they should mark "B E T A" all over that page!

 

[G0AOZ]

Thanks for replies. Yes, Java and Java Script enabled. I gave up in the end and went to the Panda site. Whizzed through it in no time, and told me what I wanted...

Man-in-a-hurry!
ROGER - G0AOZ.

 

[BadBigBen]

Glad you got the Info you needed...

I had used the system and it worked nicely for me...

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."