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Travel Charge??
- Thread starter upstateny
- Start date
That's what we do. Basically a 2 hour minimum within 50 miles for National Vendor Agreements. For end users we use a 25 mile normal radius. We add Parking for Airport or Center City due to time factors on trying to find a metered spot(all the Parking Lots charge more for Vans.
Some customers don't want to pay a travel/trip charge- I request that they BEAM us to their site.
Steve
tele-dataservices.com
Some customers don't want to pay a travel/trip charge- I request that they BEAM us to their site.
Steve
tele-dataservices.com
We have maintenance on over 100 Norstars and several PBXs.
Since our requirement is an emergency response time of 2 hours, we draw a two hour circle around the vendor's
office(s) and pay no travel within that circle. Since this is a contract awarded by bid the charges are in there somewhere but it makes the billing far simpler.
Since our requirement is an emergency response time of 2 hours, we draw a two hour circle around the vendor's
office(s) and pay no travel within that circle. Since this is a contract awarded by bid the charges are in there somewhere but it makes the billing far simpler.
Narsbars,
Yes, If you have Maintenance Agreements on your systems, then there is not usually travel, they figure per port & number of sets. Maintenance travel is usually packaged in.
How about if it is a Telco or "non-covered Maintenance item, You don't get charged Travel if a MAC order?
99% of our customers in the Phila, PA or Minneapolis,MN area are T&M.
Steve
tele-dataservices.com
Yes, If you have Maintenance Agreements on your systems, then there is not usually travel, they figure per port & number of sets. Maintenance travel is usually packaged in.
How about if it is a Telco or "non-covered Maintenance item, You don't get charged Travel if a MAC order?
99% of our customers in the Phila, PA or Minneapolis,MN area are T&M.
Steve
tele-dataservices.com
we charge 1 hr min including travel so a 2 hour drive and 15 min mac is 225 bill plus material...travel time on ticket go against the maint kitty..same charge against contract if customer goes to 40% or below"margin" they raise maint contract price when they renew
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