Transtalk Ring for All DLC Operator Calls?

[tonysprout]

I have a Magix 3 V7. Is there a way to get a Transtalk cordless to ring for the operator calls? I've programmed a button on the cordless to be primary coverage for the DLC console, but the cordless only rings for calls directed to the consoles's primary extension. Calls sent to the operator by the Merlin Mail module will only ring at the console.

Also, the operator complains that she'd like ANI from the PRI to show on all calls. She has to hit the inspect button to see it now.

 

[killbox]

Yes there is but you'll have to do things in reverse.

What you can do is ...
1. Set up the night service so that the DLC and the ext's of the cordless phones and any others are in there.
2. Assign your lines to the night service as well.
3. Make sure all your lines are assigned to the DLC properly.
4. Set the DLC ext. as Principal User of all the lines.
5. Assign your night service button on the DLC, but label it "DAY". And then tell the customer to leave the button lit during the day, like a day mode.
6. Put a DND button on the DLC and label it night.
7. Make sure DLC is cover group 30.
8. Set the cover delay for the DLC to whatever you want it be if they don't answer the phone.
9. Don't assign a Mailbox to the DLC ext. Assign the ext. a box, but as a auto attendant.

And there you go. The system is really in night mode all the day with the night ring set up for a group of ext.'s.

If there is DID's involved, you have to the night ring a little different. You'll have to set up the NS to ring to a calling group rather than ext.'s and set up a group as group ring (Ver. 3 only) and put the ext's you want to ring in as the members and set it as auto login.

KILLBOX