Transfers ring at multiple stations.

[AZDave]

I have a client complaining that whenevr calls are transferred to him and a couple other extensions....it rings at several extensions, so nobody knows if it's really for them. I printed out a report on the prime station in question. I see that he is in some groups, but am not entirely sure how to change that if in fact that is the problem. The text follows below:

A EXTENSION INFORMATION


A Extn SS/PP Type
A 536 2/ 2 MLX-10D

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 1
A Group Coverers : 770
A NS Groups : 500
A Group Calling Member:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : OFF
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A ARS Restriction : 4
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group: 1
A EXTENSION INFORMATION


A Extn SS/PP Type
A 536 2/ 2 MLX-10D

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *782 Headset Status Status On
A Button 9 *21 Blank Status None
A Button 8 *9 Pickup General Status None
A Button 7 *21 Blank Status None
A Button 6 *47 Do Not Disturb Status Off
A Button 5 *781 Headset Hang Up Status None
A Button 4 *21 Blank Status None
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *21 Blank Status None
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A
P3F1FIM Tone N  $!Print !More: ! ! >N  $!Make a! selec!tion ! N  $!AllowL!ist !ARS ! N  $!AllowL!istTo !Ext Di!rect N  $!Disall!owLst !Sys Di!rect N  $!Disall!owTo !Group !Page N  $!Exit ! !Ext In!fo S 

Thanks in advance for the help.

 

[pjolly]

The extensions that are ringing concurrently (or on a delayed basis) are probably programmed to "cover" extension 536. You can remove that either through centralized programming or at the ringing set.

At the set that is ringing, press Feature 00, and press each of the programmable buttons until you see cover 536 in the display. Select "Del" from the display. Repeat as needed if that extension is ringing with other extensions. Press "Home" when finished.

 

[TouchToneTommy]

Actually, if anyone had a Primary or Secondary coverage buton on their phone, it would show up in the extension info printout above

A   Primary Coverage    :
A   Secondary Coverage  :
A   Coverage Group      :  1
A   Group Coverers      :  770
A   NS Groups           :  500

So I'm not really sure why multiple extensions would be ringing on transfers (assuming the print out is from the extension that calls are being transferred to)

 

[AZDave]

If calls are transferred to this extension...it rings at 3-4 other extensions as well. And the same goes for when calls are transferred to those 3-4 other extensions....it rings at this users extension. I will check the other stations to see if they are covering 536. Let me know if you think of anything else in the meantime.

Thanks

 

[franke]

Are the calls being transfered by humans or Auto-Attendant?

franke

 

[Rickbro]

have you actually been on site and seen this yourself?
Are you sure when other phones are called this phone rings?
nothing on ext info would indicate tha this phone should ring for any other reason then it is called directly or night service is on. Print ext info on all the extensions involved. there must be cover buttons or SSA buttons somewhere.

 

[Pepperz]

Is Night Service coming into play??

 

[AZDave]

Yes I have actually witnessed this happen.

When the call is transferred by auto attendant, it rings normally. It is only doing this when transferred by the receptionist.

 

[AZDave]

I checked the buttons on all the phones in question. None of them are set to cover any other extension. What I may just do is give him a new extension (the main problem phone), seeing as I'm not completely sure what other people have programmed into the system. And I also see nothing else that would indicate why multiple extensions are ringing. Thanks for the suggestions, and if you think of anything else then hit me.

D

 

[bobsou]

I would go along with pepperz ,look in your night service group 500