Transferring switchboard

[telecomsanalyst]

We have a switchboard. Can calls coming into the switchboard be transferred either to a automated attendant,7005 telephone directory or any other menu options. If so how do you configue this?

 

[GHTROUT]

If you tell the voice mail system how to treat calls to "0" and LDNs (see them in LD21 prt LDN_data), then you can give it a try by changing the Nite number to voice mail (print out the Nite data in LD21 REQ prt TYPE nit_data).

Then put the console in Night and the calls will go to voice mail.


If you are not using MerMail or Call Pilot, then you might have a series of lines in a hunt group that make up your voice mail ports. If so, make the LD15 Nite go to the "second" number is the series of voice mail channels - this will solve a problem where calls appear to bypass the phones Call forward feature.












~

http://www.GHTROUT.com/

 

[johnpoole]

usually just change atdn to the new number, if the 2250 consoles are not in service change the nite to the new dn also.. prt dnb 0, post that and one of us will help change it..

john poole
bellsouth business
columbia,sc

 

[telecomsanalyst]

Thanks guys thats has helped me. I have meridian mail and they want to forward it either to mail or a automated attendant. Which Ld do you go into.

 

[GHTROUT]

Night numbers: PRT in LD21 type NIT_DATA; CHG in LD15

LDNs: Print in LD21 type LDN_DATA; CHG in LD15


In MerMail - this is a key work navigation/shortcut list:

http://www.ghtrout.com/ghtrout/files/mermail_screens.zip

You need to build a Thru-Dialer at a minimum, and add "0" plus all LDNs in the Voice Service DN Table, calling the thru-dialer you built












~

http://www.GHTROUT.com/

 

[johnpoole]

auto attendant is usually better IF callers usually call the main dn for depts.. then a menu could send callers to dept or personal mail.. either way just use nit data to point to a number that goes to mail or the voice service dn..

if 2300 is vacant in my switch, make nit_data 2300, then in ld 23
new
0
acd
2300
maxp 1
ncfw xxxx to the same number you forward/hunt to for mail.. then in mail add 2300 as a voice service dn, point it to that app and your done..

john poole
bellsouth business
columbia,sc