Transferring outside the system

[Tripoth]

Merlin Magix 4.0
Merlin messaging 4.0

The client would like to have an operator answer a call and then transfer the call to an 800 number if necessary.
I know that you have to give permissions for trunk to trunk transfer and to transfer outside the system.

This can be accomplished by hitting the transfer key and a button programmed to this outside line number???
If this is the case, does it slide the number over to the point to of the 800 number or am I still using one of my lines for the incoming call and one for the transfer. In other words, do i transfer the call off my phone system?

At night, they would like an auto attendant to pick up and have options that will transfer calls to these 800 numbers. I think I can point these calls to adjunct extensions and give an auth code for that extension. Then go into that extension using the auth code and forwarding it to the 800 numbers. Am I correct?

 

[TouchToneTommy]

This is going to be a Trunk to Trunk transfer, so yes, it's going to use 2 lines at a time - the incoming and the outgoing.

If you have Centrex, then you can Flash and dial the outside number, then release and the call will transfer via the phone company's equipment.

Since you are going to make adjunct extensions, and RCF them to the same outside numbers, your Operator can just transfer the caller to the adjunct extension number to do the same thing as Transfer and the outside number.

Now, it you DO have Centrex loop start lines, you can RCF adjunct extensions to Centrex numbers, and transfer callers to those adjuncts to cause the calls to forward and clear the lines as well.

 

[Tripoth]

Thank you. No centrex here and I had missed the obvious, transfer to the rcf extension, issue. Doh!

 

[Tripoth]

They would like to use a certain pool of numbers to forward these calls from. If I take away the numbers in pool 70 from the extensions to be forwarded, create another pool with 5 other numbers in it, assign this pool only to these extensions, this should take care of my issue, shouldn't it?

 

[TouchToneTommy]

I would move those lines to a new pool, add that pool as the 2nd route to your default local and long distance routes, giving them a FRL of 2, while raising the FRL of the local table's pool 70 entry to 3. Then give the forwarded adjuncts FRLs of 2. This will restrict them to dialing out on the new pool, but allow everyone else to first access pool 70, and then the new pool for completing their normal calls.

 

[Tripoth]

Now that is what I call Tek-tips....

 

[Tripoth]

Sigh....
I wanted to use the FRL suggestion, but the client did not want anyone else to acces these lines.
I took 3 adjunct extensions, removed pool 70, and only gave them access to pool 899(5 lines)
I gave veryone involved trunk to trunk transfer and outside call forwarding permissions. I created auth codes and went in and forwarded the adjuncts.
I call he adjunct extnesions and they forward to where they need to go.
I call in from the outside and have the operator try to transfer me to these extensions and it somes back as an incomplete transfer. If I call in and she hits the transfer key then the autodial key for the adjunct extension and stays on the line, the call forwards to where it needs to go. The second that she hits the transfer button again to try and complete the transfer, it comes back as an incomplete transfer.
I increased the call forwarding delay thinking that it might be too quick for the system - no dice.

Am I missing some programming? It seems as if the trunk to trunk transfer is not working. I have lines coming into the location on a t-1 that is channel-banked out to individual lines. Could the issue be that the t-1 does not have trunk to trunk tansfer permissions?
I am forwarding to a toll free number that rings on a PRI. Could hte issue be the PRI cannot do this trunk to trunk transfer?

 

[tdaugirdas]

Make sure the operator phone extention has trunk-to-trunk and remote forward authorization - then it should work. Also make sure "reliable disconnect" is set to yes under LS Disconnect.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Tripoth]

Rassin' Frassin' grumble, grumble....
The reliable disconnect was set to no.
Thank you.
Works like a champ.