Transferring external calls

[lee.marsh]

I have a user setup that forwards all calls to an external call center for help with busy times. The auto attendent has a time profile setup for certain options that utilize this extension. With the way it is setup the it will take up 2 lines for the incoming and outgoing calls. The call doesn't drop once connected to the call center.

Is there a way to forward the call that would allow it to drop from our IPO once it is connected to the external number?

Thank you

 

[joe2938]

No not until the far end hangs up the call, working as designed.

 

[sizbut]

Yes and no.

It would depend on the trunk types and would need to be a feature supported by the trunk provider.

There are some PRI and SIP providers that do. Also Centrex on some analog trunks. So the starting point is your line provider.

Stuck in a never ending cycle of file copying.

 

[janni78]

Depends what trunks you have and if the service provider supports it, but generally the answer is no.

"Trying is the first step to failure..." - Homer