transferring external call from dlc operator

[dromero]

is it possible for a operator to transfer an external call to an external trunk and announce the call before releasing it? Right now it's a blind transfer, the operator doesn't know if the call will picked up, busy, or rna. Is there a good way to accomplish this type of transfer?

 

[dromero]

No responses! is this not a reasonable function to attempt, has anyone found a better solution?

thanks

 

[jgideon]

I would expect it to work. Anytime we transfer a call off-site (usually to a cell phone) we wait until the party (or voicemail) answers before completing the transfer.

 

[dromero]

This is the way they handle calls now, but the attendants handle a lot of calls and they complain that it takes to long to wait for someone to answer so they limit the number of rings and then abort the transfer.

 

[jgideon]

Ah... your question asks if you are able to do a supervised transfer. Are you asking if they can do a 'blind'/un-supervised transfer? If you have good disconnect supervision, you should be able to do that.

 

[Pepperz]

If trunk to trunk transfer is enabled for a particular extension, then that extension can do the supervised transfer.

Pepperz@charter.net