Transferring a Call

[makemetrend]

Hi guys, i have a problem in transferring calls in 9608.Please see below scenario.

Station 1 wants to call Station 2 goes smoothly but Station 1 wants to talk to Station 3, Station 2 will transfer the call to Station 3. Once its transferred Station 2 ended up talking to Station 3 not Station 1. It should be Station 2 will drop the call and it will pass to Station 1.

The line appearance of Station 2 is transferred to second line appearance. What will I do to stay on first line appearance?

 

[cgogan13]

It's likely that you don't have one-step trasnfer turned on. After station 2 trasnfers to station 3, they should press transfer again, that should connect station 1 and 3 and remove station 2 from the conversation. This will also resolve the line appearance "issue" (which is not really an issue, it's how the system works, it's making a second phone call so that call is on line appearance 2