Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Transferred calls show HG number as DNIS

Status
Not open for further replies.

Tinos

Technical User
Nov 5, 2014
710
BW
Hi al.
I have a setup where incoming calls are received by a Hunt Group HG2020 that has Messaging ports playing a welcome message then transfers to an ACD path. Agents see the call as coming from 2020 instead of the actual DNIS of the callers. I have set Shared System Options > Present Original DNIS to"YES" and it did not resolve the issue. All other COS Display setting for Caller ID and DNIS also set to "YES"How is this resolved?
 
COS Option "Display Held Call ID on Transfer" needs to be Yes. Definitely needs to be enabled on the transferring station, may also need to be enabled on the destination, and possibly even the trunk COS as well.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top