Transferred calls from ACD Agent to Agent or Supv 1

[12surf]

Just wanted to know if any of you have experienced intermittent claims of "others on the line" when an ACD call is transferred to another agent or even a supervisor within a sales call center environment?

It is as if the caller and agent/supervisor is moved to the background and all other agents assisting customers are placed up front. The conversation of others have been amplified 2x's over.

Any tips, suggestions or a possible remedy? Thanks...

 

[bigindian65]

Had it. Hate it. In two different Call Centers. One would only happen on a Aspect Unision 7x dialer. Two agents would be on the same call. They would reset the dial logic cards. I've never had a true cure for cross-talk, I hope someone does. I've reseted digital line cards, NET cards, controllers etc. It has always seemed to fade away eventually. Not that it is the problem, but I love 400 cell phones setting right beside an agents phoneset too, and then they complain about static and attenuation on their line.

 

[informidicate]

Would help to know what kind of equipment is involved in the call.