Transferred Calls are not showing in Genesys Aspect T-Server

[madiha123]

We are using Aspect ACD, Aspect Contact Server for CTI Link with Genesys T-Server
Call arived at site A and transferred to another site B through Aspect InterQueue. Genesys T-Server at Site A have call data but site B does not have any call data just voice is transferred between sites.

 

[UwN0049]

We have the same trouble today using two Aspect ACD-sites in version 8.3 together with Genesys v 6.5. During preparing and testing an upcoming update to Aspect 9.1.1 / Genesys 7.5 and usage of Aspect's Contact Server, replacing the Application Bridge we still encounter the same behaviour.
Our system-integrator explained the reason being a too short data field in the Aspect-database for transferring the caller ANI to the other ACD site. So it happens that as long the call remains on the same ACD, caller data are known, even when a new route request is being generated by CTI.
But as soon as the call has to be transferred to the other site, those data are lost forever, i.e. even in case the call is transferred back to the site it was coming in.

We will analyse possible solutions after the upgrade has passed, having no free resources for the moment.