Transfering on the Avaya One X communicator

[Timbo50]

Hi all

Desperate here

Our Switchboard are using One X communicator and having their calls fed ACD so we can get stats and Voice Record We have having issues with transferring. Here is what they want

Call arrives
They press transfer and enter number
Person the other end answers
Switchboard Conf all 3 announcing transfer
Place call through

Sounds easy enough

They can currently

Hit Transfer dial number transfer Blind non speaking to other end
Hit Transfer dial number wait to answer talk to 2nd person presses transfer call goes through unannounced
They cant seem to find what they want

Can it be done


Thanks all

 

[Stinney]

Press conference, dial party to be called, party answers, press conference again, all parties on the line, announce caller to called party, hang up.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius