Transfering call to a different number

[hondacrusher]

Have a client that wants to be able to transfer an answered call to a different number outside of the system. They have a business in a different state and need to be able to transfer the call there. This system is set up with a T-1 for lines. Any ideas on how to make this work?

 

[Telecomboy]

It's called Trunk to Trunk Transfer. I believe it is under extensions while in programming. You need to allow that extension trunk to trunk transfer capabilities.

 

[hondacrusher]

Thank you

 

[phonesaz]

When you are setting trunk to trunk also check restrictions and ARS levels while you are there; make sure there are none. Another way of doing it is to set up a phantom extension for remote call forwarding and then have that extension forwarded to the remote number. I usually do it that way because it seems to work better. In that case you are still working under extensions; just give the extension (it can be a phantom) RCF capability - still check the restrictions.