Transfered calls from vmail don't cover to mailbox

[mitch1099]

I have tested this if you call the DID you get 4 rings then the voicemail box.
If you get the AA & dial the same extension it just rings & rings. Or "*T" with an "extension #" it will just ring & ring.

Its a magix R4 & merlin messaging R4
Any Ideas? Thanks.

 

[merlinman]

Is ROTARY ENABLE set up on the Voice Mail Ports?

Is the Voice Mail set to do "Direct Exension Transfer" for the prompt that corresponds to your extenion's first digit?

 

[mitch1099]

Never mind I got it
It was the "rotary enable"
I thought that was no longer needed?

Thanks

 

[SYQUEST]

There is another obscure timer called the "VMS transfer return interval". This can cause a similar problem sometimes if you have stations that ring longer than others before going back to voice mail from the AAT.

Hope this helps!

....JIM....