Transfered Calls Dropping Using BSR???

[RVelle]

Using G3Rv8 & G3Rv11 - BSR has been setup and working pretty well for approx 5 months now across sites (though I did have complaints of decibel loss due to BSR pushing calls to the opposite location, but no managers have gotten back to me on that one yet..... I will leave that for another time).

Possible issue that I am just putting feelers out for to see if anyone else has experienced anything like this is.... Complaints of people transferring callers from non-BSR queues (Service queue, into BSR Trade queue), and the BSR queue is supposedly dropping the line (I say the "queue" is, only becuase we put Agent traces out on the Trade BSR Reps and there were no short calls with them dropping the lines).

Service Reps from the nonBSR queue state that they transfer over to the BSR queue, and after sitting in queue they get dead air. This only started happening last week, and it only seems to happnen in bunches.

I am thinking it it Music on Hold, with lag time of music possibly not playing (making Reps think they had been dropped when in fact they were still in queue), but I am still trying to get more data, and will go from there.

If anyone has any thoughts on where else to dig to help uncover the issue if its not a Music on Hold issue that would be great....

btw... Event log had nothing in it about issues within BSR......

Thanks,

RVelle

 

[highfive]

I might be able to provide some insight with some more info.

What kind of network are you using to send the BSR calls over?

Why are they transferring? User requested? BSR reroute?

Are you checking the queue they are transferring to before doing allowing the transfer? i.e., is it full?

When you say the events log had no info, did you do a "Display Events" and change the default from "vector" to "all" and see if there are ISDN events related to call rejections that reference those times. you may want to clear the events log and watch it for failures or trace the vector/extension controlling the BSR and watch for a failure or try to duplicate the routing?